Organization Name: Capgemini
Employment Type: Private Jobs
Total No. of Vacancies: Various
Job Location: Noida
Name of the Post: Process Associate – Service Desk Specialist
Qualification:
- Candidates who have completed Any Graduate or equivalent from a recognized Institute for Capgemini Recruitment 2018.
Responsibilities:
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/ software/network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
Selection Procedure:
- Written test
- Group Discussion
- Personal Interview
Pay Scale:
- Capgemini recruitment 2018 will get an excellent salary package along with incentives, perks, and other facilities according to post qualification and experience of applicants
How to Apply:
- Eligible & Interested applicants can apply via online in Official website page at www.capgemini.com Capgemini Recruitment 2018
Instructions to Apply:
- Log on to the Official website of Capgemini www.capgemini.com
- Then, Click on the careers link.
- Select the link available for the opening.
- Fill the Application with required details for Capgemini requirement 2018
Important Link:
- Apply Link: Click Here to Apply
The post Capgemini Recruitment 2018 – Various Process Associate Posts | Apply Online appeared first on Kappa Jobs.
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