IBM Recruitment 2018 – Various Technical Support Posts | Apply Online

Organization Name: International Business Machines

Employment Type: Private Jobs

Total No. of Vacancies: various

Job Location: Bangalore

Name of the Post: Technical Support Associate

Qualification:

• Applicants who have completed a Bachelor Degree or equivalent from a recognized Institute for IBM 2018

Responsibilities:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for
• providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA, and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  Providing direct technical assistance to customers via phone, email, and chat.

Selection Procedure:

• Written test
• Group Discussion
• Personal Interview

Pay Scale:

• IBM recruitment 2018 will get an excellent salary package along with incentives, perks, and other facilities according to post qualification and experience of applicants

How to Apply:

• Eligible & Interested applicants can apply via online in Official website page at www.ibm.com IBM Recruitment 2018

Instructions to Apply:

• Log on to the Official website of IBM www.ibm.com
• Then, Click on the careers link.
• Select the link available for the opening.
• Fill the Application with required details for IBM requirement 2018

Important Link:

• Apply Link: Click Here to Apply

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