British Telecom Recruitment 2018 – Multiple Technical Support Trainee Posts | Apply Online

Organization Name: British Telecom

Employment Type: Private Job

Total No. of Vacancies: Various

Job Location: All Over Countries

Name of the Post:

• Technical Support Trainee – L1

Qualification:

• Applicants who have completed Degree with relevant experiences or equivalent from a recognized Institute for British Telecom 2018

Responsibilities:

• Works on the Global customer service Desk and pro-actively respond to customer faults and changes within defined service levels.
• To deliver operational service in 24/7 work environment
• Change Request and Incident queue monitoring of tools to manage customer requests and queries
• Direct engagement by phone with the end client for clarification of information/confirmation of completion of a request
• Managing 3rd party suppliers for Incident resolution
• Escalation of Incidents and changes in jeopardy of completion within defined service level to Operations Manager for onward resolution
• Initiate and Support Problem Management Process
• Initiate and Support Special Incident Investigation and Incident analysis report
• Support Incident Management with ISP
• Updating all associated activity logs on incidents and CHANGE’s including updates, ticket suspension, completion and closure
• Attending weekly customer service/internal change review calls (Customer Champion) as and when required
• Monthly reporting to the Service Manager & Account Manager (Customer Champion)
• To maintain the Incident and CHANGE queue as low as possible to ensure maximum attention to each and every customer request or query.
• To attend various workshops and training events arranged by the operations manager to improve the technical skills and BT product knowledge.
• To attend BT internal meetings to review and improve the support processes to BT customers.
• To attend customer awareness training sessions

Skills:

• Excellent written and spoken English language skills
• Ability to liaise with Internal and External customers and suppliers at any level
• Good customer interfacing skills.
• Strong communication and interpersonal skills.
• Planning and organizational skills.
• Ability to work under tight timescales
• Good diagnostic skills (Voice and/or Data)
• Self-management.
• Ability to champion best practice within the unit through awareness of and adherence to process and procedures.
• Able to work with little or no supervision and with limited technical support.

Selection Procedure:

• Written test
• Group Discussion
• Personal Interview

Pay Scale:

• British Telecom recruitment 2018 will get an excellent salary package along with incentives, perks, and other facilities according to post qualification and experience of applicants

How to Apply:

• Eligible & Interested applicants can apply via online in Official website page at www.bt.com British Telecom Recruitment 2018

Instructions to Apply:

• Log on to the Official website of British Telecom www.bt.com
• Then, Click on the careers link.
• Select the link available for the opening.
• Fill the Application with required details for British Telecom requirement 2018

Important Link:

• Apply Link: Click Here to Apply

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